FAQs

  • We are Meiruyue, an artisan bakery brand born in the vibrant Chinatown of Newcastle Upon Tyne, located in North East England.

    我們是美如月，一家誕生於英格蘭東北部紐卡素唐人街的手工烘焙品牌。

  • If you are experiencing difficulties placing an order, please consider the following:

    1. Payment Method: Please try using a different payment method or verify that your address and phone information are accurate.

    If you continue to encounter issues placing your order, we encourage you to contact our customer service team.

    如果您在下单时遇到困难，请考虑以下因素：

    1. 支付方式： 请尝试使用其他支付方式，或核实您的地址和电话信息是否准确。

    如果您仍然无法下单, 请联系我们的客服团队

  • Order and Delivery Schedule:

    • Order Placement:

      • Monday to Thursday: Orders placed by 12 PM will be shipped
        within 1 to 2 working days (excluding Saturdays and Sundays).

      • Friday to Sunday: Orders will be shipped on Tuesday.

    Delivery Charges:

    • Standard Delivery Fees:

      • £7.99 for orders under £55.

      • Free delivery for orders over £55.

    Delivery Terms:

    • Delivery timelines are approximate and cannot be guaranteed once dispatched, as they depend on third-party delivery services.

    • The company shall not be liable for any delays caused by the delivery provider.

    • In the event of goods being returned due to unsuccessful delivery attempts, we reserve the right to charge an additional re-delivery fee or to refund the order minus the original delivery fee.

    • Customers must promptly report any loss or damage of goods during transit.

    Additional Considerations:

    • Delivery may be impacted by unforeseen circumstances including but not limited to accidents, severe weather, supply chain disruptions, etc., for which the company does not accept liability.

    • Goods will be delivered to the address specified in the order.

    • Any product quality issues should be reported to Meiruyue via the Contact Form.

    • Cakes must be refrigerated upon receipt and consumed within 48 hours for optimal freshness.

    • In cases of delivery failure, deliveries will be automatically rescheduled for the next working day.

    For any inquiries or further clarification regarding this policy, please feel free to reach out.

    送貨政策概述

    訂單與交付時間表：

    • 訂單下單：

      • 星期一至星期四： 中午12點前下單，將於1到2個工作日內送達（不包括星期六和星期日）。

      • 星期五至星期日： 將於下個星期二送達。

    送貨費用：

    • 標準送貨費用：

      • 訂單金額低於£55，收取£7.99。

      • 訂單金額超過£55，提供免費送貨。

    送貨條款：

    • 一旦發貨，交付時間僅為預估，無法保證，因為交付依賴第三方配送服務。

    • 公司對於由於配送服務提供商造成的延遲不承擔任何責任。

    • 如因交付失敗返回商品，我們保留收取額外重新投遞費用或退款（不包括原始送貨費用）的權利。

    • 客戶需及時報告在運輸過程中發生的損壞或丟失。

    其他注意事項：

    • 交付可能會受到不可預見情況的影響，包括但不限於事故、惡劣天氣、供應鏈中斷等，對此公司不負責任。

    • 商品將送達於訂單上指定的地址。

    • 任何產品質量問題應通過聯繫表單通知Meiruyue。

    • 收到蛋糕後應立即冷藏，並於48小時內食用，以確保最佳新鮮度。

    • 如遇到交付失敗，將自動重新安排於下一個工作日進行交付。

    如需對此政策有任何疑問或進一步澄清，請隨時聯繫我們。

  • Yes, we offer customization options for cakes, but only for self-collection.
    Please contact us via the QR code provided on the "Birthday Cake" section of our website.

    是的，我们提供蛋糕的定制选项，但仅限自取。
    请通过我们网站“生日蛋糕”部分的二维码联系我们。

  • You can reach us via email at meicakesales@gmail.com
    您可以通过电子邮件meicakesales@gmail.com 联系我们。