FAQs

  • We typically require advance notice for cake orders to ensure quality and availability. However, we do offer express cake orders for an additional charge:

    • Next-day orders placed before 6 PM: £5 extra

    • Orders placed after 6 PM or on the same day: £10 extra

    Please note that we may not always be able to accommodate express orders, so we recommend contacting us directly to check availability before placing your order.

  • Yes, we do! We love creating custom cakes tailored to your specific needs and preferences. Whether it’s for a special occasion or just because, our team is here to bring your vision to life. Contact us to discuss your design ideas.

  • We recommend placing your custom cake order at least 3 days in advance, especially during peak seasons. This allows us to ensure your cake is crafted to perfection. For larger or more intricate designs, earlier notice is appreciated.

  • All our products contain milk, wheat, and eggs. We do not offer gluten-free, dairy-free, or vegan options. Some products may also contain nuts. If you have any allergies or dietary restrictions, please consult with us before placing your order.

  • Our cakes are made with fresh cream and need to be refrigerated if not consumed immediately. For the best taste, we recommend enjoy the cake as soon as possible. The expiry date is indicated on most of the packaging. For custom cakes, please consume them within 3 days to enjoy the optimal flavor and freshness.

  • Certainly! You can view our portfolio of custom cakes and desserts on our website and social media pages. Follow us for the latest updates and inspiration.

  • Yes, we provide wholesale baked goods to cafes and supermarkets. If you’re interested in partnering with us, please contact us for more information on our wholesale offerings.

  • We are located in the heart of Newcastle. You can find us at China Town, 45-51 Stowell St, Newcastle Upon Tyne. We look forward to welcoming you!

  • We specialize in a wide range of baked goods, including custom cakes, small desserts, and wholesale baked items. Whether you're looking for a birthday cake, a wedding cake, or just a sweet treat, we have something for everyone.

  • Yes, we offer delivery services within Newcastle and nearby areas. Delivery fees may apply depending on the location.

  • Of course! You’re welcome to pick up your order directly from our shop during our regular business hours after 1:30pm.

  • Yes, we do. Orders canceled at least 48 hours before the scheduled pick-up or delivery will receive a full refund. Unfortunately, cancellations made less than 48 hours in advance are not be eligible for a refund.