RETURN AND REFUND.

At MEIRUYUE, we are dedicated to providing you with the highest quality cakes and exceptional customer service. If for any reason you are not completely satisfied with your purchase, our Return and Refund Policy is here to help.

Return Policy - 退貨政策

  • We generally do not accept returns unless there is significant damage incurred during transit or non-delivery of the product. In such cases, please provide appropriate proof.

    (我們一般不接受退貨，除非在運輸過程中發生嚴重損壞或產品未送達。如遇此情況，請提供相應證明。)

  • Our company reserves the right to make the final decision regarding returns or cancellations. We apologize for any inconvenience this may cause.

    (本公司保留對退貨或取消的最終決定權。不便之處，敬請見諒。)

Cancellation Policy - 取消政策

  • Please cancel your order at least 48 hours prior to the scheduled shipment time. Orders cannot be refunded or canceled within 48 hours of shipment, as the cakes will already be in production, making it impossible to cancel.

    (請於預定出貨時間前至少 48 小時內取消訂單。若在出貨前 48 小時內無法取消訂單，將無法退款或取消，因為蛋糕已開始製作，無法取消訂單。)

Refund Process - 退款流程

  1. Initiating a Refund: To initiate a refund, please reach out to our customer service team. Kindly provide your order number, a detailed description of the issue, and any accompanying photographs that may assist in processing your request.

    (啟動退款：要啟動退款，請聯繫我們的客服團隊。請提供您的訂單號碼、問題的詳細描述以及任何可以協助處理您的請求的附加照片。)

  2. Review Process: Our team will thoroughly review your request and respond within 48 hours. If your request is approved, we will promptly process your refund.

    (審核過程：我們的團隊將徹底審核您的請求並在48小時內回覆。如果您的請求獲得批准，我們將立即處理您的退款。)

  3. Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to be reflected on your statement.

    (退款方式：退款將退還至您在購買時使用的原始付款方式。請允許5-7個工作日，退款將顯示在您的帳單上。)